AI-powered XP platform — customer interaction analytics is here
Discover Quality CX 360 →
AI-powered XP platform
Every signal.
One intelligent
platform.
Synopticom XP collects customer and employee feedback, captures signals across frontline interactions and turns them into decisions that drive loyalty, reduce churn, and increase value.
360°
Experience view
AI
Sentiment & text
CX · EX
All journeys unified
Trusted by
The Platform
One feedback ecosystem.
Every voice heard.
From one survey to a People-Centric Organisation multiple modules, one flow: collect signals from every channel, measure every journey, surface every insight in role-specific dashboards, and translate it into decisions that move the business.
BuildFeedback forms
→
IntegrateAll data sources
→
Capture8+ channels
→
AnalyseAI + dashboards
→
DecideClose the loop
01
Core module · The backbone
Customer Experience
CX is the backbone of experience management from first touchpoint to closed-loop resolution. Every other module amplifies what starts here.
NPS
Core KPI
360°
Data view
AI
Powered
24/7
Real-time
02
People experience · The multiplier
Employee Experience
Engaged employees deliver better customer experiences. Pulse surveys, 360° feedback, and engagement analytics the people layer that powers CX.
eNPS
Core KPI
360°
Feedback
Pulse
Surveys
03
Digital Experience
Web intercept surveys exit intent, scroll-based, and event-driven widgets capturing real-time user feedback across every digital touchpoint.
Explore DX →04
Quality CX 360
Interaction analytics and quality auditing connect every customer conversation to measurable CX outcomes and coaching actions.
Explore Quality →05
Market Research
Competitive benchmarking, brand perception, and market trends the external context your CX and EX data needs to make sense.
Explore Research →How it works
From signal to
loyalty and growth.
Every feedback signal feeds a virtuous cycle satisfaction rises, loyalty deepens, churn falls, and customer lifetime value compounds. Synopticom connects the dots from first survey to board-level impact.
01
Measure Satisfaction at Every Touchpoint
Transactional and relational feedback across every channel captures how customers feel at the moment it matters, and over time.
02
Drive NPS Growth Through Action
Closed-loop follow-up, AI-driven root cause analysis, and driver identification turn detractors into passives and passives into promoters.
03
Reduce Churn Before It Happens
Early warning signals from satisfaction dips, sentiment shifts, and effort spikes trigger proactive intervention before customers leave.
04
Grow Customer Lifetime Value
Higher retention, deeper loyalty, and stronger advocacy compound into measurable revenue growth the commercial proof of CX investment.
The CX Value Chain
Live cycle
Customer Satisfaction
Touchpoint and journey feedback reveals what delights and what frustrates the foundation of every outcome below.
94%
CSAT
Drives
NPS Growth
As satisfaction improves, detractors convert to passives and passives to promoters NPS rises and advocacy spreads.
+72
NPS ▲+8
Reduces
Reduced Churn
Early warning signals and proactive recovery stop at-risk customers from leaving every point of churn reduction protects revenue.
-34%
Churn ▼
Increases
Customer Lifetime Value
Higher retention and deeper loyalty compound into sustained revenue growth the commercial proof of every CX investment.
+28%
CLV ▲
Perception
Loyalty
Retention
Revenue
Why Synopticom
Software with a service.
No IT silos, no costly in-house teams. You focus on acting on insights we handle everything else.
The Complete Picture
Experience insights segmented by department, journey, and touchpoint so you know exactly where to act.
One Team, One Truth
Dashboards built for every role, from the frontline manager who needs to act on a complaint today, to the CFO tracking the quarterly trend.
Built Around You
Questionnaires, journey maps, KPIs, and integrations built around your setup. Nothing is generic.
AI Does the Heavy Lifting
Sentiment analysis, topic detection, and predictive scoring run automatically. Your team gets the insight without the analyst bottleneck.
Security Already Handled
GDPR-compliant data collection, end-to-end encryption, and regular security audits built in as standard.
Environmentally Responsible
Fully paperless operations. CX management that is responsible for business and the planet.
Ready to make experience
your competitive advantage?
your competitive advantage?
Book a 30-minute discovery call. We will understand your goals and show you exactly what a Synopticom programme looks like for you.