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Customer experience management | Voice of the customer | Voice of the employee | Market researchMORE INFO
Synopticom CX Platform and Services HELPS companies
To build journeys, set up programs and engage customer experiences via pc, mobile, sms, voice or direct.
To analyze individual touchpoints, journeys or total performance
To engage the employees to Manage customer cases and outcomes
To integrate CX data with Buisiness data for 360 insights
Analyst, Customer Insight Team
We have a great trust in the Synopticom team which offers quick and flexible response to our needs by providing the voice of customer survey services. Synopticom platform allows us to monitor the customer satisfaction indicators on a real-time basis, to promptly manage the customer feedback and analyse the data at different layers. Cooperation with Synopticom has always been satisfactory and granting meaningful insight to our company for the improvement of the customer service and quality of services.